I am extremely disappointed with Acasis support.
I have been a loyal customer of Acasis for a long time and have spent a significant amount of money on their products. However, after this experience, I will never buy from them again. I have been waiting for over five months for a warranty replacement and a reimbursement for shipping costs that I paid out of pocket. Despite my history with the company, I am being ignored and repeatedly told to "be patient." Five months is not "processing time" it is a complete lack of respect for a returning customer. I followed every instruction, shipped the item back as requested, and provided all tracking info. Acasis has my money and my returned device, while I have nothing but broken promises. I am posting this to warn others: it doesn’t matter how much you buy from them; if your device fails, you will be left stranded. UPDATE: Now I got a response that you have refunded one of my shipping while still holding my device hostage. This was a warranty return, The refund was only for shipping fees!and there where 2 returns the first one has still not been reimbursed. This is crazy, you don't even know what this is about!!!!! This is my email back to you: "Thank you for your response. However, I need to clarify two points regarding ORDER ACSP16848: First, there are two separate shipping fee reimbursements due, as this is the second time I have had to return a defective unit under warranty. You mentioned a refund of 390 SEK from February 26, but the total amount owed for both shipments is 750 SEK (390 SEK for the first return and 360 SEK for the second). Please ensure both shipping costs are reimbursed to my PayPal account. Second, my request was not for a refund of the product itself, but for the replacement device. I have still not received the unit back from warranty. Please provide a confirmed shipment date and tracking number for my replacement device immediately. I look forward to your prompt resolution of these matters." Order Number: ACSP16848