Received a new Powkiddy x55 and from…
Received a new Powkiddy x55 and from day one the unit randomly stops working and a hard reset is required to regain control, for instance just trying to increase or decrease the screen brightness in the system settings menu will cause the console unit to freeze and lock up. Then No buttons will work until the unit has a full hard reset and it reboots, then it will happen again if the Brightness is attempted to be adjusted. I reported this go the supplier Bangood and they said that ghey contacted the manufacturer about the problem, they asked me to upload a youtube video of the problem. After they acknowledged that the unit was faulty from viewing the video. They indicated that they had no repair center available near me so they asked if I could send it back to China at my own postsge cost. They also asked if I could get a local center to repair the console and they said they would pay. I replied that I was not liable to pay returns payment costs and that by me doing so would mean that I was liable for any subsequent damage ti the console on the journey back. They then suggested me paying returns postage to Dresden but I stated again that legally I do not have to accept a repair as the unit was faulty from new and was reported to them within 14 days. I asked them for a replacement unit or refund and indicated that if they wanted the faulty one back that they should them me a returns postage label or collect it from my home address. They have now resorted to just sending me repeat messages telling me how to return the item under my own cost. And no replacement or refund has been made for the faulty item that has been supplied. They are totally unprofessional and probably have no intention of rectifying the situation. I am going to get my credit company to Charge back my money. Avoid buying the Powkiddy x55 from Bangood as if the product is Faulty or damaged you really will be have no consumer rights, and you will be asked to shoulder the more costs to get it resolved.