Payment not made, but fee was charged
I set up a condo maintenance fee payment to Savills in June 2021 via ipaymy. The ipaymy website accepted the payment even though the MCST no. did not tally with the Condo's right bank account. The next few months were spent retrieving the money as Savills could not transfer the money between the two accounts. Ipaymy got involved, and the issue was settled almost 4 months later when Savills refunded the first payment, and I paid again via AXS. Ipaymy refused to refund my fee from June. All the to-ing and fro-ing really undermined my confidence in ipaymy's reliability and processes. I'm better off using AXS or CardUp. They match the MCST no to the right bank account without the client having to check every detail!