Buyer beware
Buyer beware. The company’s “Satisfaction Guaranteed” advertising is misleading. I purchased the product in good faith, but after it caused skin irritation, I learned that the money-back guarantee requires 60 days of consistent use along with before, during, and after photos. Since my skin reacted poorly, I couldn’t safely continue using it for 60 days, so my claim was denied. Customer service initially seemed very concerned about my skin irritation but responded to my emails at unusual hours. However, once it became clear I was requesting a refund, communication stopped altogether. I understand companies need return policies, but advertising a satisfaction guarantee while making it so difficult to use is disappointing. I would not purchase from this company again.