Read this before purchasing
Read this before purchasing. Very reluctant after-sales staff. Nihao takes more than a month to process refund. As a small growing business, every penny matters. We purchased many hair claws but nearly half of them arrived scratched and we were charged for items that did not even arrive. Those damaged items clearly looks like it has been used. We submitted a dispute regarding those damaged ones. They took a month to reply and told to message on Whatsapp. We did. But no one was informed about it. We had to repeat what went wrong multiple times yet the after-sales staff ignores whatever we say. The after-sales staff requested for videos of the scratches so we did took clear shots and videos of the damages and sent it to her. However, she comes up with other excuses trying not to refund and says “i don have other mean , just sosososo tired to help you solve”. The first day when she replied to our message she says “I’m leaving work so ill help tmr”. The after-sale staff keeps on delaying until we sent her the videos but she says she is tired of helping us and still does not want to refund although there were enough evidence of the damages so we told her “Then we will email another nihao stuff about this”. After this, this staff says “no don, now is weekend, they don work”. We did not reply to her as she was not willing to progress anything. However, after 10 minutes, she sends a message saying “we refound u 30%, at most, this all we can refound u at most” (meaning [nihao] will refund us 30% and that’s the most amount they can refund back to us). Although we received the refund only for the damaged items after all these delays, this staff thinks we were impolite to email another Nihao staff regarding her being reluctant to solve this issue as she says “Please be polite, it’s impolite to negotiate compensation for chatting behind the scenes”. We are not too sure what she was trying to say, but yes we did email with a screenshot of the after-sale staff conversation to another Nihao staff about this conversation between us and the re-sale staff. Somehow she found the screenshot and told us this. We are not too sure if she deleted the email so that other staffs don’t see it. Nonetheless, we are extremely disappointed regarding the conversation with the after-sale staff, very poor customer service and takes very long delays to gain our refund. (We still did not receive refund for the items we were charged but did not arrive). Honestly, they have variety of products and are nice but we are deeply disappointed with the experiences we had with the after-sales and makes us consider looking for another wholesaler.