CICicinia★★★★★
X2 faulty orders received no refund despite being promised same
X2 faulty orders received, was promised a refund yet this has not materialised despite being promised a month ago. The company have been dishonest in my case and untrustworthy. Would not recommend ever buying from this site. They are based in China and you have no recourse to recover your money in the event of a problem, stick to UK based companies where you have full recourse for refunds and proper customer service should you not be satisfied with the product you receive.
2024-07-26已认证
CIcicinia.com★★★★★
Dishonest and untrustworthy company who…
Dishonest and untrustworthy company who ghost their customers once complaint made, based in China -avoid at every and all costs.
I purchased a dress for my daughter’s holy communion. When the dress came the sleeves were at least twice the length they should have been. I complained about this and a new dress was eventually sent out, however when this arrived one sleeve was shorter than the other. I was left with two dresses, both totally unwearable. I had to source a new dress at very short notice and additional cost. I have been trying to secure a refund ever since and now the ‘company’ are ignoring all my emails. **beware that this ‘company’ is based in China and finding any contact address for them is extremely difficult; if you are due a refund it will be very difficult so I would never buy from this company again.., terrible customer service and would never be allowed to operate in UK. If you do buy from them, be happy to accept the very real risk that the goods will probably be faulty and you won’t get any of your money back.
Updated 20 June: confirmed the order number with them as per their response to this review (ZJCN2232962UK) (and yes most definitely this company Cicina ) and STILL no response.
2024-06-14有帮助 1
