Customer satisfaction poor handling
Placed a custom order over $900, heat transfers. When delivered the size was way off. Called customer service and was told it was are fault for approving artwork. We have ordered the same art 4 times, plus other multiple orders for years from the company. They could not find anything in their notes as to the size we ordered for the artwork, so they just made up the size to fit on their sheets, instead of making a phone call or reaching out to us by email. I asked the manager if there were no size details how did they determine the size of the artwork, he stated from the uploaded image, it was a zoomed in photo of one of the shirts we made previously, there is no way that would tell the size? The artwork is so big it won’t possibly fit on any shirt especially children’s, so we have 1150 transfers that we can’t use. They are the professionals and someone should have noticed the large size before completing that size of an order? Terrible customer service and the art department not following up when they didn’t see the art sizes in the notes. It was also our fault for approving, and assuming they followed our instructions for sizing? We will take our business elsewhere.