AVOID AVOID AVOID
AVOID AVOID AVOID. Its bad enough that the support is awful and the reviews here are shocking but I bought a £200 camera plugged it in and connected to the Hikvision App and it came up with a warning "This camera has a security issue that might allow access to your network download the update immediately" I went to the page on their website for this issue to find my camera missing so I emailed Hikvision, they asked for proof of lots of things which I got together and then I got a reply back we do not assist customers please use an authorized engineer. I emailed back and and said it was a brand new camera and there is a security issue surely they should assist, all I need to know where the firmware was and they replied to say they would not assist. They then emailed to say the case was closed. As this is a security issue they warn about and the response received clearly indicates that Hikvision do not care about their customers security.