Unfortunately
Unfortunately, I have had a nightmare experience trying to return products from Canada. The items arrived quickly, and the fabric is good quality and very soft. However, the sizing was disappointing. The pants fit much larger than a size small, and the medium top I ordered was too small. The company does not provide a return shipping label, and returning items from Canada has been extremely difficult. Customers are required to use the Zonos app, which involves photographing the products before a shipping label can be created. The app repeatedly rejected my photos, and when it finally accepted them, I was asked to pay duty on the return shipment. There was no option to indicate that I was simply returning merchandise. I even went to my local post office, hoping the process would be easier in person after unsuccessfully trying to create the label online. Unfortunately, they told me they could not create a shipping label without the Zonos app. While I was there, my package was already sealed, and I couldn’t reopen it because the post office would not provide tape to reseal it. I have contacted the company multiple times asking for assistance with a solution, but so far I have not received the help needed to complete the return. If the products were not so expensive, I would probably give up on returning them altogether. While the product quality is good, the return process for Canadian customers has been incredibly frustrating and disappointing.