Don't Join their Premium Program
Don't join their premium program. I signed up after 3 successful negotiations thinking it would be beneficial, but AS SOON as I signed up for their "premium membership" they could no longer negotiate for me or get ANYTHING refunded. I signed up 3 months ago and it has been the BIGGEST waste of money. It's impossible to get in touch with a live person, they have very BARE minimum information available about their program. After emailing the rudest customer service agent and being told I just have to wait 30-60 days when every other negotiation took literally 10 minutes. It's been 90 days and I can tell you full heartedly their premium membership is a scam. My sister tried signing up with them and they won't even allow you to use their uses without upgrading to their useless premium account.