Disappointing Experience with Rapyd (formerly Neat) - No Resolution on Account Closure and Refund
I had been using Rapyd (formerly known as Neat) for my business for a while and had a relatively positive experience until my account was closed due to being tagged as a "Dormant Business." Since then, my experience has been extremely disappointing. I have been trying to obtain a refund for the remaining funds in my account and documentation confirming the account closure for accounting purposes. Despite reaching out multiple times to their support team, I have received no follow-up or resolution. The lack of communication and transparency is concerning, and I still have not received the refund or the necessary documentation. I had hoped for better customer service from a company like Rapyd, but unfortunately, they have failed to meet my expectations. I cannot recommend Rapyd to others based on my recent experience. If you're looking for a reliable financial service provider, I suggest exploring other options. ADDENDUM: The replies always imply that they are willing to resolve the issue. Reality: you won't hear back. STAY AWAY FROM THIS COMPANY!