Just to confirm I'm now 5 days into a…
Just to confirm I'm now 5 days into a conversation with Ewa where they are sending me round in circles around how to cancel and despite explicit direction to cancel any future payments by email they still haven't cancelled any future payments being charged. I'm still being charged for a service that has been deleted via their specific instructions and no closer to a solution or understanding of my next steps to get this cancelled. I've had no solution from their application support email address. A formal complaint still hasn't been processed at their end. I'm afraid this will have to be escalated with the financial ombusman as frankly the service is so poor.