Don't waste your time or money
They sent the wrong item and are wasting my time asking for a photo of the wrong item and barcode from the packaging. When you state you just want a refund or the right item they ignore your request. I've had one email stating "Considering the problem confirmation is quite time-consuming, we can go with a simple way that you can keep this item with a (a) REWARD (values 30% of item price, same as a coupon/voucher, can be used on next order for discount) or (b) a partial refund (20% of item price) as the discount on this order . You may just reply "a" or "b" to this ticket if you prefer this solution." I declined and asked for a refund or for the right item to be sent to me. Then I had an email offering "a REFUND of 50% of the product price as compensation if you would like to keep the order." Very annoying. Will have to raise a claim via original payment method as no chance of getting my money back from them it seems