“Lovely Product, but Very Poor Communication”
My package was initially delivered to the wrong place. I understand that this was most likely the courier’s mistake and not SilkSilky’s fault. However, when I contacted SilkSilky because I had not received my package, I was disappointed with their customer service. Instead of addressing my concern, I repeatedly received essentially the same response telling me that the tracking showed the package as delivered. Fortunately, I eventually retrieved my package. I contacted SilkSilky again to let them know that I had received it and explained what had happened, but once again I received the same generic response. It felt as though my messages were not actually being read. As for the product itself, I am very happy with it. It is beautiful, very nicely packaged, and I genuinely love what I received. Unfortunately, good communication is also an important part of online shopping. Because it was so difficult to communicate with the company when there was a problem, I would not purchase from SilkSilky again, despite how much i like the product. Three stars because of the communication.