Customer service is a joke
Customer service is a joke. I ordered shoes because ad said 30 free return and refund. Well my shoes arrived and did not fit, 2 Pairs were too tight and one pair was way too big, Company accused me of ordering wrong size and suggested I exchange at my own expense. I did not want to exchange as quality was very cheap and I could not find them again on website. After several emails back and forth and company saying I could keep shoes with 20% refund I stated I still wanted to return them. I was given an address in China and was told it could be expensive. I am now afraid to return the item as I am skeptical about getting my money back. Totally scam artist. I contacted Pay Pal and they suggested I work it out with the seller. I chose 4 payments and was told that I had to continue to pay until resolved. After reading all the negative reviews I will contacting Pay Pal again and ask them to investigate. we shall see how this goes. DO NOT order from ORTHOTURE!!!!!!