Dishonest return policy
THIS is actual return policy and my return shipping costs are going to be $160. People should be aware. Their Shopify store doesn’t clearly spell it out. Hello, I'm sorry that our product didn't make you like it. We offer the following two return options: 1. Ensure that the product is complete and not used, and we will issue a full refund upon receiving the package! Return Address: 3/F, China Electronics, No. 2, Fu'an Avenue, Longgang District, Shenzhen, Guangdong, CN 2. Returning to China may require at least one month of transportation time. Considering that the transportation time is too long and the package may be damaged or lost during transportation, in order to maximize customer benefits, we agree to refund a total of $40 as compensation and do not need to return the product. Please select an option, thank you! One star because the quality of the sofa covers I received was decent and I would have kept them if they hadn’t been too small. But the covers were clearly not going to fit no matter what so I tried to return the order. The company representatives so far will not provide me a return address and my return window is closing. They chat and email with me but literally do not respond to my request to return my covers. They keep trying to make me buy more covers despite me saying no thank you several times. I am super unhappy to be out $340. Even if I manage to get the address, I’d have to ship back to China which sounds like a not so easy or affordable thing to do. Read the negative reviews and believe them! I ran across them too late when I got curious about whether the runaround I was getting was the norm. Unfortunately there are soooo many reviews from people in a similar situation. This business should be taken off Shopify.