Avoid at all costs! Customer service is completely incompetent
Zero stars would be more appropriate! I own a Yuka Mini 600 that’s under a year old, and dealing with Mammotion has been one of the worst customer service experiences I’ve ever had. When the mower works, it’s fine. But the moment something goes wrong, you are completely on your own. Customer support is not just slow, it’s dysfunctional. Expect days or weeks between responses, and when they do reply, they ask the same basic questions over and over again as if they haven’t read a single word of what you’ve already sent. You end up stuck in a loop of copy-paste responses that go nowhere. What’s worse is that there is clearly no ownership of your case. It gets passed around, reset, or ignored entirely. You’re told it’s been “escalated to the technical team” and then… nothing. No resolution, no meaningful update, just silence. This is not a one-off issue. I’ve had the exact same problem before, and it took weeks to get a “response” from the tech team that wasn’t even a real answer. Now I’m back in the same cycle again. At this point, I would genuinely trust AI to handle customer support more than the people responding here. At least AI would read the context and respond coherently. What Mammotion provides feels like intentional delay tactics rather than actual support. For a product at this price point, this is completely unacceptable. A robot mower is not a “buy it and hope it never breaks” product. Support is critical, and Mammotion simply does not have it. If you are considering buying one of these, don’t. The risk isn’t the product, it’s the company behind it. Once something goes wrong, you’ll realise very quickly that you’ve bought an expensive piece of garden equipment with no real support behind it. DO NOT BUY.