Rude customer service and deceiving tactics
Just tried to book a round trip flight online from San Diego to Chicago. The website says it is $447, but then an agent named Rihanna Long called me and told me that the first leg with American Airlines cannot be confirmed with the discounted fare. She can confirm with main cabin but the price would be $578 for round trip. So I told her that I don't want it. Then, she turned very rude with her attitude and told me that I will incurre a penalty if I don't want the flights because she said that the returned flight with Alaska Airlines is confirmed. I said that if you cannot give me the price listed on your website for both flights, you should not confirm my flight with Alaska and I should not have any penalties. I think this site is a scam. They tried to list the price lower on the website to hook you in and then call you to say that the flight is no longer available and try to upsell you and give you bad attitudes and threat of penalties if you don't want the flight. At the end, after some back and forth with Rihanna Long and me asking for a manager and telling her that I will leave a bad review, she said that there will be no penalties because she doesn't want to waste her time. Such a bad experience with this company and it's customer service. Will not use this company again.