Unacceptable Service - Do Not Buy
Ordered 40 EU. I am normally a 39.5 EU. According to their measurements, I should have ordered a 38 EU - yet I found this strange and went ahead to order half a size bigger than my normal size (as I usually do for high heels). The shoes were so small that I could not even put my whole foot in the shoe. There were at least 3cm hanging. Tried to change my order by logging into my account but it wouldn't allow me. Requested to change my password. Was told that I would be sent an email with how to change the password over the next few seconds. Never received an email even though I checked both spam and junk folder. Tried this at least 20 times over the last few months. Have tried contacting the company via email - no answer. Called several times - no answer. Sent DMs on Instagram and Messenger - no answer. Honestly, this situation has caused me so much distress - even though their shoes are really pretty, the service is awful, and if I were you, I would spare myself of the trouble, the distress and the anxiety which I have been going through these past few months! Do not buy! Very unprofessional and unacceptable service.