Update: Package delivered, but not reflected
Update: Got a refund through UPS as the package was deemed lost with proof it did not arrive at the warehouse. Was misinformed by Customer Support that it arrived (Customer Support checked UPS tracking instead of whether it was in the Vpost System) hence the misunderstanding. Thank you to Mr Manish Paliwal for attempting to resolve the case. My next package delivered on the 29th December 2021 and only was reflected in my acc on the 10th Jan 2022. Do note for those who are facing similar issues to contact customer support after 5 business days and confirm if it is actually in the Vpost System so that you can rest easy instead of staring at the ceiling at night wondering if it really got delivered or If you have to file another claim with UPS. Thank you Mr Yogesh from Customer Support who checked thorougly and then got back to me. Previous Review: Hi Team, require some assistance. Package was notified delivered by UPS and was noted as reached US Warehouse on the 7th of December by customer Support and was told to wait for 5 working days to be reflected into my Vpost account. Till date (23rd December) still has not been reflected into my Vpost Account and no one is replying my emails even with me replying them constantly. Seems like there is an issue where the USA Warehouse is not being linked to the Vpost Warehouse/ Account correctly. How is it that it has reached the warehouse but everytime I contact customer support they said they have not recieved on their end? It does not make any sense to me. Please, if anyone is able to kindly verify and assist me, that would be great. Or if any management in charge is able to contact me, as this has been affecting me greatly, first time out of the many times of using Vpost this happen. Thank you. please reach out to me. Case ID: CAS-6037665-Q3B7F9 CRM:08821512