Forced to buy same flight twice, due to being moved to another flight.
Absolutely shocking service. My wife accidentally booked through this site being deceived into thinking it was the legitimate booking platform. We had booked our flight for a 9:55 departure about 9 months prior. 2 days before we were due to fly, we checked in and bought food and reserved seats. Nowhere during this process was it clear that they had changed our scheduled departure to 17:15, a delay of more than 7 hours. On the way to the airport the day before, we noticed this change, so went straight to Air Asia counter. There were still plenty of seats available on the plane but Air Asia refused to reseat us on the flight we had originally booked. They said it was Air Paz's responsibility. Air Paz said because it was less than 48 hours to departure they could not put us back on our original flight. The only way we could do it was to buy new flights. During this time flight prices had increased. So we have ended up rebuying our flights at a 30% premium, no seat allocation, no food, no extra luggage. Hopefully we will get a refund on our original flights, but still will have paid approximately 500GBP more than we originally did plus stress plus hours waste. NEVER use a third party site.