I did not receive my product
I did not receive my product. It's pretty sad how excited I was to order from this site because of so many reviews but experience has been a nightmare. I ordered on November 16, and item shipped November 26. Til this day, December 22, It hasn't left Hong Kong. And my intended event has passed. But I thought ok maybe, although too fancy, I can wear it for Christmas or New Years, but nope, still no movement of parcel. I've contacted customer service on numerous occasions. And they just tell me to wait. In fact, I ordered with standard 5-8 day shipping, that was $49, to my location in Africa. (PS. Don't ship to Africa, it's clearly not in their range, stick to US or Europe). But unbeknownst to me, they changed it to 20-30 days shipping which is actually $7. They offered a 30% refund for the value of the product + full shipping refund after multiple emails of insisting. I accepted it thinking ok, the dress has to be here soon. Nope, still in Hong Kong. Nevertheless. All I wanted was the dress, and did not get it. They will do everything in there power not to give a full refund. Everything! DHL doesn't even know what to do. They keep directing me back to JJSHOUSE. So unfortunately I won't experience the joy of other customers, I say shop at your own risk, if you're not shipping to US, EU or Asia. And this morning they last replied, saying "sorry for the inconvenience we'll do better with time." And basically just leaving me with no further solutions. Worst shopping experience ever!!! UPDATE: They refunded me in full, after long weeks of arguing my case. The package never came, til this day is still stuck in Hong Kong. But again don't ship to Africa, they can't do that even though they say they can. Stick to US and Europe, Asia etc. Because of the full refund, I will give it 1 more star. I definitely won't be shopping here regardless.