[UPDATED - NOT A SCAM] Its a scam never got my stuff
I initially had complications with receiving my waterfall and I believed it to be a lost cause. After posting a brief but negative review, I was reached out to and they made it right by sending out a replacement. I am happy with the waterfall, it works great and the cones seem to be good enough though I will say I am going to shop around for more preferable scents (in my personal opinion). I can definitely appreciate that a supervisor from the company made the effort to reach out to me to make my initial issue right. He made the resolution very easy. In the end I am satisfied as a customer with both the customer service I received and the product that I finally got.