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Paquise Gilbert

美国

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Fanatics

UPDATE on $150 missing egift card!!!

UPDATE on $150 missing egift card!!! I purchased an egift card 12/24/21. I gave a billing email address & a recipient email address. I received no email confirmation or egift card. I finally speak with someone today who tells me my egift card was sent to some random email address. I ask "WHY?" And the answer was it's not the email address given at checkout so she's not sure. I ask for a refund advising the item that I wanted was available when I purchased the egift card but because Fanatics sent my egift card for $150 to some random email address, I wasn't able to make my purchase & now the item is no longer available. She told me the only thing she could do was send the egift card to my correct email address but no refund. So, Fanatics sent my money to the incorrect address which delayed my Christmas gift that I'm STILL not able to give because it is no longer available and they can't tell me when the item will be restocked, and the ONLY thing Fanatics can offer me for my inconvenience is to send my egift card to the correct email address. Fanatics is GARBAGE!!!

2021-12-27