Customer service is only there to sell more
I purchased some items from them. I asked to cancel. They tried to upsell me multiple times until the cancellation period of 24 hours had passed, and then they claimed I was unable to cancel because I had passed the cancellation period. I grudgingly took what I paid for, asked to have the app cancelled. Today, I find out they did not cancel my app. I sent an email asking to cancel it. Again, they try to upsell me, telling me I can get a free blahblahblah if I'll keep it. I email back saying I have no intention of keeping it, thinking they would respond immediately given how quickly they responded to my first email. Silence. I email a new email, explaining I want to cancel the app, why, and how I DO NOT WANT to be upsold. The response is identical, which makes me think there isn't even really a person reading/responding to these, it's just automatically picking up the word "cancel". I'm almost positive now that the point is to give me the runaround until my cancellation date of two days from now so they can charge me anyway. I recommend buying from any other company. This one is a nightmare.