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Jaelle Lee

美国

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moboreader.com

Company is virtually inaccessible

I have attempted to cancel my subscription in a variety of ways. Moboreader does not make the cancellation process easy. At least two of the contact emails for this company are invalid. I received a reply email stating I should cancel in-app, which I had already uninstalled. I reinstalled the app, contacted online chat for help and was sent to a page with a broken link and no way to cancel the subscription. When I sent a response email to the company, I received a duplicate email to the first, telling me to go in-app. I have attempted to contact the developer and the company listed doing business in the USA. My subscription apparently remains uncancelled. If I could give this app and this company a lower rating than one star, I would do so.

2026-09-23