BE CAREFUL AT CHECKOUT
BE CAREFUL AT CHECKOUT — AND BE AWARE THAT YOU MUST PAY YOUR OWN RETURN POSTAGE I purchased Lulutox after reading a promotional article that described it as a pre-blended tea containing four highlighted ingredients in the correct ratios: dandelion leaf, lotus leaf, ginger root and hibiscus flower. The offer I intended to purchase was three bags for £39.95. However, during checkout, an additional discounted three-bag package costing £34.95 was added to my order. I did not knowingly select or intend to purchase this extra package. My final order was: Three bags: £39.95 Additional three bags: £34.95 Delivery: £3.95 Total charged: £78.85 I therefore received six bags instead of the three I intended to order. I have since seen reviews from other customers describing the same experience, so buyers should check the final checkout total extremely carefully before completing payment. When the products arrived, I compared the ingredients on the packaging with the promotional article that led me to buy them. The actual tea contains dandelion leaf, but lotus leaf, ginger root and hibiscus flower are not listed on the product label. Three of the four ingredients highlighted in the promotion were therefore absent from the product I received. I contacted customer service and requested a full refund. I was first offered a 15% refund to keep all the products, followed by a 30% refund to keep them. I declined because I did not want the tea and all six bags remained unopened and sealed. The full return was eventually approved, but customers should be aware of something very important: YOU MUST PAY THE RETURN POSTAGE YOURSELF The company does not provide a prepaid return label and does not reimburse the return cost. The parcel must also be sent using a trackable service. My return postage cost £[insert amount], so even though I returned the entire unopened order, I still lost money. I am sharing this so other customers know what may be waiting for them: check the final total carefully, take screenshots during checkout, compare the actual ingredients with the promotion, and remember that a full refund does not necessarily mean you get all your money back because you must pay the return postage yourself. The customer service representatives eventually provided return instructions, but the overall experience was disappointing and unnecessarily difficult.