Poor comms.
The ammo ordered came and was fine. I was offered a 5% coupon which I was unable to apply after many attempts. I emailed 'sales' with no reply. I dont know if its a company culture but 2 years ago, I had to threaten to sue to get Norma to refund me for returned 243 ammo that would not chamber in 2 of my guns. Email after email, and some calls were unreturned. Eventually a lady contacted me and said she had been employed for customer service. All I wanted was a refund, but even she would not do that. So, I accepted a trade for 6.5 CM. Norma boasts of its quality in all its literature and I reload its cases in 6.5CM and PRC. Something aint right there still.