If I could give this service zero stars…
If I could give this service zero stars or negative five stars, I would. I have had no email service as a result of changes that they made that I neither requested nor wanted. Anybody that is considering using these guys should read the five star ratings. Don't just look at the number of stars, read the comment. The commentary is zero star commentary that some desperate soul applied five stars to. It's like going to the doctor, waiting six hours in the waiting room, and then thanking him profusely for seeing you. That's a zero star experience, not a five star experience. No one comes to the phone. The live chat technical support required double authentication. So, while I had no email, in order to get help I needed to get an email and insert a code that was emailed to me. It was an incredibly poorly thought out (read:idiotic) requirement. After submitting a ticket on line (could not get live chat), the reponse came back asking for more information that they already had. I gave them pages of information and described all the problems, and they responded after 24 hours, with information I already had. Clearly, the platform transition has been a disaster for all customers. I took the time to read the five star reviews, and all should have been zero stars (not five). They all say (more or less) "my business is failing, they took weeks to respond to me, but when I finally got them on live chat, they fixed the problem." When they take days or weeks to fix a problem that they themselves brought upon us, that's not a five star rating, that's a zero star rating.