I received a faulty product that broke…
I received a faulty product that broke within 30 minutes of use. Took a bit to get a hold of customer service, only to be told that I would need to pay an additional $335 USD on top of the over $600 USD I already paid. Apparently, a lot of people are having problems, as a simple search will show. Really sad, because this was such a great idea and I had been excited about using my boox when I went to chemo with my husband. Now I own a very expensive paperweight. Update: Customer service reached out to me and offered to help pay for the shipping to get my boox repaired. I would still have to pay an additional $300 for repairs on a product that I got 1/2 hour of worth out of.