Duke Christopher is a horrible agent
Duke Christopher is a horrible agent. He helped me make the reservation and informed me I had a 24-hour free cancellation policy. The next day, the same flight was posted at a lower rate. I contacted him and he told me that he couldn’t honor the lower rate. I asked him to cancel my reservation and he argued with me for 30 minutes. Instead of helping me, he kept arguing why I wanted to cancel. He kept saying I should contact the other airlines and I would not get a lower rate than what I have. I called within the 24 hour window. Instead of being polite and helping me cancel, he kept arguing. I told him I only wanted to cancel and if he wouldn’t help me I would like to talk to another agent who could help me. Again he kept arguing and said in order for me to cancel, I would need to send an email. This is so ridiculous. I never met someone in customer service who was so argumentative and refused to help. I hung up and called again and got the same person. I asked to talk to someone else and he refused. I will never do business with this company again. Extremely poor service, argumentative and rude.