Lousy teacher and customer service
Both of my daughters have signed up with LingoAce since 3 years ago with Teacher Roi. I had been very happy with how my daughters learnt from LingoAce. However due to PSLE preparation, I have stopped my elder daughter since 2020. She just ended her PSLE this year October and I resumed her back with LingoAce. I approached your customer service to recommend a teacher for her since she left long time ago and I was recommended Wang Rui laoshi. I signed her up and requested for the teacher to connect with me thru WeChat so that of anything urgent, both of us can contact each others. However, she told me she is not allowed to contact me directly?? Which is funny as my younger daughter’s teacher has been in contact with me thru WeChat since 3 years ago. She is very prompt in updating me what my younger daughter has been learning and update me what words that she needs to practice e during that week itself to enhance the understand of the Chinese charactors. However, I took Wang Rui laoshi’s words for it and started lesson for my elder daughter. However 3 months down the road, I realized that she has missed the last 2 lessons class without my knowledge. As I didn’t check regularly in the apps in my phone. I spoke to Ting Ting and she told me the customer service supposed to contact me should my daughter didn’t turn up for the lesson. But no calls at all from LingoAce. Obviously Wang Rui laoshi can’t contact me at all and she can’t be bothered to inform the customer service as well to contact me. Or maybe she did but customer service didn’t contact me. That I will let LingoAce to investigate. When I looked further into the past 3 months lessons, I got a shocked to find out that my elder daughter hadn’t been submitting homework up as I assigned her to do her own homework submission and again Wang Rui laoshi never bothered to let me know even after 40 lessons in 3 months time. I have arranged for daily lesson for my elder daughter immediately after her PSLE ended. Amazingly Wang Rui laoshi never even bothered to let me know at all!!!!! When I arranged lesson for my daughters to attend, I would expect at least the teacher keeps me updated on my girls’ progress. I then quickly check the progress reports which was sent but Wang Rui laoshi but again NOTHING was mentioned about my elder daughter didn’t submit homework at all. My husband and I are very very upset especially 40 lessons weren’t wasted as if no homework was to submit then what is the point of doing the tuition in the first place. 40 lessons equivalent to about $1.6k worth of money is a lot of money especially when at this point of time my husband has lost his job recently… I demand a reply and explaination from LingoAce on this matter. I do not wish to take up the proposal by Ting Ting to continue lesson for my elder daughter as we have decided to stop continuing the lesson after all our credit has been used up. We have so much trust for LingoAce when Teacher Roi handled my daughters’ lessons then but now I doubt LingoAce is as good as before. The standard has dropped.