Late delivery of wrong product- rectified by exceptional customer service
The delivery was guaranteed by Christmas based on the order date and information provided on the website. Not only did the Fombag arrive a week later than expected, the wrong foam filled liner was shipped with the microsuede cover thus making the entire product unusable for its intended purpose. Would be happy to update review after situation has been resolved UPDATED REVIEW: After reaching out to the company, Customer Service was extremely prompt and professional. They were kind enough to ship correct part the next business day, but allowed me to keep the mistake for inconvenience. The 4ft foam lounger I purchased seems to be of a good quality microsuede cover. However, as I have noticed in other reviews as well, It seems to be me lacking in the fill. Luckily I have the smaller bag that I am going to combine into the larger to give it a fuller/more firm feel. Prolonged use of the bag seems to cause more of a flattening effect than originally anticipated. I also own a large Shredded Foam Pillow from another competitor and would say although the inner liner is made from a slightly thinner product, other than overall "fullness" of the bag, which is still reasonably comparable, the value of the lounger is well worth the cost. Would definitely recommend over larger companies, if not for the great bargain, and relatively good quality product, but overall some of the best customer service; from attentiveness, to desire to resolve the issue and restore reputation of company.