Great printers, less great support
To start, this is still ongoing. I have ordered a brand new (at the time just released) bambulab X2D. When it arrived and I started unpacking it I noticed that the entire machine was unusable due to severe shipping damage. Its more so annoying and can always happen but I felt like there was alot of back and forth from support requesting proof and information that could have been done in a single message. it took a few weeks but in the end I got a new one free of charge (except for my time). The printer itself was awesome and just worked, until it didn't. A weird intermittent error which I started a ticket for progressed into the entire printer ceasing to function. almost 3 months, 5 elaborate printer head disassembly's, 2 replacements of parts and many images/videos later I am still going back and forth with support where questions about them offering more help or shipping it out to get fixed get ignored and replacement parts that I don't understand why they are suggested get sent for me to replace without any real technical knowledge or experience about electronics. I would have loved for this review to be 5 stars. the printer when it works really deserves it but out of the 5 months since I have ordered it I have only had a few weeks of usage out of it and wasted hours of my time. Best advice I can give to prevent this is don't get unlucky. Update 12th of October: Since writing this review 2 ish weeks ago there hasn't been any real solution. Only extra parts sent for me to replace myself and more dismantling of the entire printer. Today I filed a formal complaint and I am expecting a refund or replacement. If they will even respond to this request is another concern but I have done all I can.