Watch out!
Dear Support Team, I am writing to formally express my dissatisfaction with the service I received and to request a full refund of the remaining balance from my initial payment. I enrolled in your program with a perfect payment history, which has now been compromised. Furthermore, the onboarding process was not handled as promised; I never received the scheduled welcome call during my first week, nor did the scheduled consultation with a VT lawyer take place. When I called to inquire, I was provided with conflicting information from three different representatives. Due to these issues, I requested to cancel the service after only four days. While I was told my initial payment would be returned, the refund I received was over one hundred dollars short. I was informed these were service fees, despite only being enrolled for four days and having paid the full minimum requirement. As a result of this experience, I have lost over a hundred dollars and incurred a late payment on my loan. I am requesting that you waive these fees and refund the remaining amount immediately, as the promised services were never rendered. I look forward to your prompt response and a resolution to this matter.