英国
The warranty is next to useless. Imagine selling security cameras, then when it fails, which is apparently common for the several hundred pound ANPR camera, they tell you to take it down and have no cameras for up to to 2 weeks while they attempt to fix! Crock of dung!
Where shall I start with Hikvision. Typical tech company, pumping out badly tested tech! Something I find VERY annoying given they run a pretty closed eco system with little exterior input to cause variables. Unless you pay someone an awful lot of money to configure it all correctly the cameras are rubbish. The average installer will be lost having to do much more than a plug & play IP cam setup. The software manuals they provide are equally poor, missing sections on the POE out from NVR manual which retails to customers at well over £1000 for example. The software must have more bugs than average hospital, even after you’ve forked exuberant sums of money to have it all set up by a network/cctv master tech, it remains problematic. In instances such of power cuts or the clocks changing being notable failure points. When you speak to people who supply the installers they’re all VERY aware of how the rubbish Hik’s bugs are and seem to accept to a certain degree Hik are arrogant as a company! When you watch the installer remoting in to the system and question why he is checking settings which have been fine for months, seems it’s not unusual for this stuff to reconfigure itself without human input. Hik will not take any contact from an end user who wants to vent at their woeful offering. Instead choosing to hide behind independent installers and suppliers who are either too scared, or have no way to push back at Hik with all their problems!