Purposely Make it Difficult to Self-Exclude
I have used this site for months, and while the experience is ok, they make it very difficult to self-exclude yourself if you are a problem gambler. Not only do they require information that no other website asks for just to ban yourself, but I have also been ghosted after repeatedly telling live chat that I that I have not received a response to my email. They ask you for 1.Your most recent deposit 2.Your most recent withdraw 3.Details of your last bet including all the tournament and match information 4.A Selfie with you holding your ID. This is an insane amount of work just to self-exclude and I have never had to go through this much work on any other site in all my years of gambling. After emailing all this information, I have heard nothing and my account is still active. I reach out to live chat and I receive the same response that they will contact the appropriate department. Really disappointing support experience especially after giving them lit