We booked a caravan through booking…
We booked a caravan through booking .com for one night stay the reviews were all good when we booked the stay there was no mention of a refundable deposit the day before our arrival my daughter received a txt from the hosts asking for a £100 deposit (returnable) before he would reveal the key box number she paid this in good faith . We left the caravan exactly as we found it and after a week the deposit hadn’t been returned. She had now tried to contact the host on numerous occasions and has had zero response after looking further into this host there were numerous reviews on trip advisor that people were saying they hadn’t had their deposit returned . Trying to contact booking.com is almost impossible and I cannot understand why this host hasn’t been removed from their website . I will be very reluctant to use booking.com again