Never flying Batik Air again
Extremely disappointed with our Batik Air flight from LBJ to DPS. The same flight was delayed repeatedly, turning a short hop into a day-long ordeal. What made it unbearable was the total absence of communication from the ground staff. No proactive updates, no clear announcements, and a complete lack of basic customer service. The level of inefficiency at the airport was mind-blowing. Zero care for passengers' time. Avoid them if you want to stick to a schedule.