Heartless in helping in the wake of death of pet
Staff were so unkind in assisting me. My dog passed away and I was in no state to continue my travels so I requested for a refund, which I had paid for prior while purchasing the ticket. They demanded to give a death certificate or else they would not give me a refund. Animals so not have death certificates and j asked what else can I give? They told me to give evidence. I had spent the whole morning crying and this was the response they gave? In the end i sent a photo of his burial and even then they said it was subjected to review. Staff were so heartless. There was zero empathy in dealing with the situation. It has been a month and nothing has been resolved. Pets are still family, have some sympathy. I have the right to a refund and yes they demanded to have 'evidence' and subject to approval and made me go through the trauma and grief of losing my dog all over again. Shame on you all.