It had its time…
I used to love Gympass/Wellhub and have had over 300 check-ins to date. However, those good years are far gone. The company is clearly profit-heavy and has shifted a lot of Gold companies into Platinum and Platinum companies into Diamond, which at nearly £200 a month really isn't worth it. They've also moved premium classes from 6 to each brand to 6 a month in total. And not to mention about the new penalty system... The only reason to use this app is if you somehow have a niche gym that you go to and is on one of the cheaper plans. The app interface is absolutely horrendous and so much harder now to find any gyms when the filters dont work properly nor access to a website (it's all ran via the app). Quite often, classes do not show as booked at the gym I attend. I also have partners marked under favourites that I cannot remove now despite them leaving the platform due to pop-ups such as "this partner isn't on the platform anymore" that won't let me do anything past that stage (such as remove them). Lastly, I was charged two premium credits for a class I attended and then couldn't get a credit back, even though I pay for 6 premium credits a month. I had to chase this for about 3-4 months to just get something like £12 (or so, can't remember) back into my account. Considering how everything is getting worse, I'd stay away from this plan. It's a shame it's gotten so bad now :(