Deceitful and illegal practice
Deceitful and illegal practice! Peloton delivered a used bike to me. Support promises to get back now 4 times, manager never calls back. Nowhere in rental contract, email or site where peloton rentals are listed, it is mentioned that the rentals are used bikes. Refurbished items are clearly spelled out as original bike+ refurbished so they are deceitful not disclosing that the rentals are also used bikes. One of the key reasons rentals are preferred is to avoid issues with bikes before purchase and that was the intent here (basically to purchase shortly after if all works out). So, delivering a used item without disclosing is a breach of contract. This is deceitful and illegal practice!