My Experience on booking with Busonlineticket
I booked tickets from Genting Highlands to Singapore with BusOnlineTicket, carefully selecting seats in the middle of the bus so my elderly mother (who suffers from car sickness) could travel comfortably. Imagine my surprise when, without any notice, our seats were “magically rearranged” to the very back of the bus. Unsurprisingly, this made her journey far more uncomfortable than it needed to be. When I questioned it, the explanation was that another customer had “reserved” my seats first, so the system automatically bumped us elsewhere. Later, when that booking wasn’t completed, the seats became available again — though of course, we weren’t moved back. The response I received was that their Terms & Conditions allow them to reshuffle seats without telling customers. How reassuring. To make matters worse, the bus was completely full, so even if we wanted to switch with someone else, it simply wasn’t possible. We were stuck at the very back for the entire long ride. So here’s the reality: when you book with BusOnlineTicket, your chosen seats are more of a suggestion than a guarantee. You may end up wherever the system decides to dump you, and if that causes inconvenience or discomfort — well, too bad. This was my first booking with BusOnlineTicket, and it will also be my last. If you value transparency, reliability, and basic consideration for customers, I strongly recommend booking elsewhere. Don’t make the same mistake I did.