Now they’re trying to clean up their reviews, years later. Shady. I canceled my subscription months ago
I canceled my subscription months ago, long before their auto-renewal. This would have been their 3rd shipment to me, however, their 2nd shipment never showed up at the promised renewal date, so essentially I was out of their product and had to call them to find out why they were late, only to find that they had changed their formula from injectable to pill without informing me of the change or letting me know anything about when I might receive it. After chatting with them to inform them I agreed to the 2nd shipment because I had already been taking this for 3 months and was already charged. I found the 2nd shipment, the pill form to be less effective than the injectable. I went to their website under my account and canceled my auto-renewal status so I would not be shipped any future shipments. I was informed via email today that the 3rd shipment was on its way. I informed them that I canceled months ago and that I did not want the delivery of their product. They said I could have canceled when I received an email they claimed to have sent letting me know that my order was up for renewal, an email I never received and they were unable to prove was even sent. They are unwilling to cancel the order because they claim I could have canceled earlier. Huh? Snake oil for sure.