Edit: Scam company, avoid!
Edit: I can only second all the previous experiences. The dress I ordered was way too big and looked completely different to what the photos suggested. I measured myself beforehand and ordered a non-customised dress. The quality is not bad, but due to the size difference I wanted to return. Same thing, I received some random emails back asking me for a photo proof. Their T’s & C’s are crazy as it is, but I followed them. They tried bullying me into not returning the item. I wrote a negative review here and they threatened me that they would only accept a return if I took the review down. I now decided to not return the dress as, after having read many reviews, I don’t think I’ll get any money back plus would be out of pocket for the shipping which is about £30. Avoid this company! Better off buying from UK based retailers. My original review: This is a scam company!! This is a scam company, the dress I received is of decent quality, but looks nothing like in the website pictures in terms of fit. Won’t be able to get it fitted either. Returns are not accepted as they try to trick you into paying for their initially delivery (which they claimed was free), the return (which should be fine) and then say that they only repay 80% of the standard sized dress anyway. When complaining that this is not according to their returns policy (that I should pay for the initial delivery), they just reply with a standard email. They’re based in china and presumably use fake English names such as Maya and Max. Here their email response: “Thank you for your email, we are so sorry you want to return it. According to our return policy, if you want to return the dress, the returned shipping fee is paid by you, which will depend on your local courier company. Furthermore, the shipping fee of this order needs to be deducted because it was paid to the courier company when the order was sent to you. Then we will give you an 80% refund of the rest, which is £63.2 Please notice we still charge the shipping fee and rush fee(if there is one) under this circumstance even if your order is free shipping order. According to the feedback of recent days, the shipping back fee is so high due to Covid. Usually, more than £25-£30 for one dress. In case to ensure the interest of the customers, and reduce the loss, we also come up with a 20% compensation policy, which is£15.8.You could take this fee to get altered or buy a new dress. if you want to buy a new dress, we could apply for a discount for you. Could you accept it? Do you want to return or keep it? Looking forward to hearing from you. Sincerely, Maya” The dress I got was £88, I won’t see any money back. Don’t buy!!