I'm been a customer for few years
I never had a problem reaching customer service, or the company filling the prescription wrong. They have the policy for 90 day either I didn't like or I damaged never had a problem with the return. I received the Kennedy frames sun readers just perfect as described on website and they tint black. I received the black and tourise Montclair frames. I love them and get many compliments. Quick service and I'm pleased.