I waited on the phone for over an hour for nothing
I waited on the phone for over an hour, only to speak with a support agent who didn’t seem to understand my issue and wasn’t listening. She wasn’t able to help with basic questions. In the end, she told me she would “contact support” for me because she saw that I had already opened a ticket, and she said she didn’t want to “cause a problem.” To be clear: I opened that ticket because I had been waiting on the phone for so long without any help. Instead of simply adjusting my account herself and then asking support to close the ticket, she chose to forward it, which made the entire call pointless. I genuinely hope a supervisor listens to the recording of my call. The experience was confusing, unhelpful, and a complete waste of time, one of the worst support interactions I have ever encountered.