Password security is very weak, not always working
I question their security methods used in the web and app passwords. Having worked in IT my whole life, I understand the need for encrypted passwords. I have a system of changing my passwords every month and a few months ago encountered the glitches in Alder's system. I entered a password which contained a special character. I could not log in after that. After working through Customer Support and then on to Tech support, I spoke with a very nice and friendly agent. After some interaction, she told me what my password was. The special character had been changed to some alphabetic character. (No message had been given when I put in that password that the special character was not allowed). I changed it again to something that did not have special characters and then it worked. This whole process tells me that their passwords are NOT encrypted at Alder. The policy should be that passwords can only be changed, not EVER looked up. My most recent password change failed again (no special characters). Neither the web page nor the iPhone app accepted the password. I specially typed my password into a text document so i could copy and paste to make sure it was correct. I changed the password to that and it put me into the web site in my account and I could see everything i should. However, that new password still fails in the web site login and the app login. In the web site, I go through the "forgot password" process and paste in that password each time and it again puts me into the web site in my account (without asking to log in again with that password), but the next time (pasting in that password) it fails again. At this point, the only way I can get into the web site login is through the "forgot password" option. The app still always fails. I hope their system in general has better security policies than what they have for their web and app login security. I have brought up these issues with Alder and did not have good results.