Terrible Customer Service – Do Not Recommend DJI
DJI responded to my initial message, possibly with an automated reply, and then completely stopped communicating. No meaningful support, no updates, and no resolution. For a premium brand, this level of customer service is unacceptable. I do not recommend DJI products if you expect reliable after-sales support. Update – 21 October 2026 DJI has now responded publicly to this review asking for a case number, yet my previous messages to their support team remain unanswered. Rather than posting generic apologies on Trustpilot, I would appreciate DJI responding to my existing correspondence and providing an actual resolution. My experience remains unchanged, and I still cannot recommend DJI's after-sales support.