Beware of these scams on DHgate !!
Edit: Subsequently, DHgate issued me a refund. However, I will keep this post up because I want you all to be aware of this vendor and avoid them at all costs. Wow — I’ve been scammed! I’ve never experienced anything like this with AliExpress or Alibaba, and because people often compare these platforms, I decided to put my trust in DHgate. Unfortunately, this experience has seriously damaged that trust. DHgate needs to do more to protect genuine buyers from sellers behaving like this. Chinese wholesale platforms already face a lot of mistrust from international buyers, and situations like this only reinforce that negative reputation and unfairly affect legitimate Chinese sellers too. I spent approximately £270 on 57 perfumes, plus another £66 for premium/express delivery. My parcel arrived today and not one perfume was inside. I received a small package containing cardboard. Even more unbelievably, the seller had previously told me through WhatsApp that an “empty package” was being sent, so thankfully I have written evidence of this. The seller appears to operate under these two shop names on DHgate: jiahengchic zhonghengsignage Please be extremely cautious. The seller persuaded me to communicate through WhatsApp and initially tried to convince me to make a payment outside DHgate. I refused and insisted on purchasing through DHgate specifically because I wanted the protection of the platform. I accept that moving the conversation to WhatsApp was a mistake, but thankfully I kept all of the messages and evidence. I’ve now emailed DHgate twice and provided details of what has happened. I hope they investigate this seller and resolve the matter quickly. I’m genuinely shocked that after all the contradictory explanations I was given, an empty package actually arrived. Fortunately, I have photographs, tracking information, DHgate messages and WhatsApp conversations documenting what happened. Please, if a DHgate seller asks you to move your conversation to WhatsApp or pay outside the platform, don’t do it. Keep your communication and payments on DHgate so that you have as much buyer protection as possible. I was simply trying to find a trustworthy long-term supplier for my business. I hope DHgate takes this seriously and protects both its customers and the many legitimate sellers using its platform.